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Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

The Tintri File Systems Engineering team is seeking an exceptional development engineer with a passion for solving complex problems to work on state-of-the-art file system technologies.  Working on a core technology for Tintri, you will have a major impact on the design, implementation and future of the file system.  The ideal candidate is a proactive and hardworking software engineer who wants to take ownership and responsibility for developing best-of-class file system features.  This position will require the ability to plan and communicate the big-picture design and architecture, yet also have a passion for detail.  We have a fast-paced team that fosters innovation, rapid product iteration, teamwork, customer focus and feature delivery.

Responsibilities

• Work with a highly skilled engineering team in the design, implementation and support of file system technologies.
• Improve scalability and manageability of the file system for distributed virtualized environments. 
• Maintenance of the existing file system code base.
• Design, develop, debug and test new features.
• Problem / performance analysis and debugging.
• Work with cross-functional teams to support developer and product requirements.

 Qualifications

• MS in Computer Science or equivalent experience/skills.
• Strong programming skills in C/C++.
• Industry exposure and knowledge of filesystems and UNIX internals.
• Good working knowledge of Linux kernel, Virtualization (VMware, Hyper-V, Xen or KVM), Python.
• Comfortable in using various data structures, algorithms  and multi-threaded programming.
• Experience in file systems architecture, I/O systems, networking, performance analysis, deduplication, replication and associated technologies a plus.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri exists to battle the ‘storage quo’.

Over the past decade, virtualization and cloud have totally altered the data center. Storage is the exception. Conventional storage providers have retrofitted their solutions for this new world—and they’re not working.

At Tintri, we challenge convention. That translates into differentiated technology that customers (including 5 of the Fortune 15) adore—our Customer Satisfaction score is >90%. It’s why we’re growing triple digits year-over-year, and have been named one of the hottest pre-IPO start-ups. And it’s how we’ve climbed to #28 on Glassdoor’s Best Places to Work. We attract people who revel in seeing old problems in new ways, and who take pride in their work. People like you.

• Design, develop, integrate, debug, test and deliver top-quality, scalable, and high-performance web-application user interface (UI) code using latest Javascript technologies. 
• Work with UX engineers, other front-end and back-end engineers to learn about all parts of the stack and features, conduct code-reviews, contribute to the API design and definition, when needed, and constantly improve the innovative engineering culture and best development practices within the group.
• Work closely with the product design and product management teams, to help define and design highly usable and responsive solutions to meet our customers' needs.
• Optimize performance of JavaScript applications.

• Master's or Bachelor’s degree in Computer Science, Mathematics or similar field.
• 10+ years of development experience building highly modular, responsive, and amazing Javascript-heavy web applications for rich and involved user workflows.
• Strong hands-on and expertise level coding experience with Angular JS, or other similar major JS frameworks, CSS3, and HTML5.
• Strong debugging abilities across all major browsers.
• Solid understanding of JavaScript modular design and testing principles, requirements gathering, and use case analysis.
• Good understanding of internationalization and localization is preferred.
• Prior experience of using APIs and integrating with APIs of different kinds including SOAP and REST (preferred).
• Prior experience in Storage, Network, and/or System Management is a plus
• Experience working with build, testing, and integration tools (e.g. JUnit, Mocha, Webpack, Jasmine, Sass, NPM). 
• Excellent verbal, written, and communications skills is a must
• Ability to handle multiple concurrent activities and have a flexible, positive attitude
• Must be team-oriented, with an interest and willingness to help the team as a whole
• Ability to complete tasks with minimal direct supervision

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

• Analyze product requirements specifications, functional specifications and prepare a detailed functional test specification and execute to this.
• Prepare a detailed capability matrix to map capabilities to functional requirements to the test plan, for defining the acceptance criteria and ensuring comprehensive test coverage.
• Independently design and document detailed performance test cases to cover all levels of test, including: performance, and scalability under load/stress.
• Effectively employ automation of VMWare API's to deploy large VM scale and related functions with Tintri storage
• Build test systems with real-life workloads. Monitor these systems through effective automation; report, debug and troubleshoot product issues 
• Analyze reported defects to assess severity and prioritize them for development to fix.
• Interact with software developers to tune code and track all problem reports to closure.

• BS or MS in Computer Science
• 5 – 8 years of QA / software development
• Experience in architecting and implementing a test strategy with strong emphasis on hypervisor automation.
• Experience in storage systems troubleshooting and integration (NAS appliance a plus).
• Experience with file system, hardware fundamentals and common protocols (NFS / SMB).
• Excellent communication skills (both verbal and written).
• Proficient in programming/scripting languages like Python, C++, Perl
• Hands-on programming experience in their current role is required

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri exists to battle the ‘storage quo’.

Over the past decade, virtualization and cloud have totally altered the data center. Storage is the exception. Conventional storage providers have retrofitted their solutions for this new world—and they’re not working.

At Tintri, we challenge convention. That translates into differentiated technology that customers (including 5 of the Fortune 15) adore—our Net Promoter Score is 94. It’s why we’re growing triple digits year-over-year, and have been named one of the hottest pre-IPO start-ups. And it’s why we’re a top place to work in the Bay Area. We attract people who revel in seeing old problems in new ways, and who take pride in their work. People like you.

• Analyze product requirements specifications and functional specifications and prepare a detailed functional test specification. Independently design and document detailed test scenarios to cover all levels of test, including performance and scalability under load/stress. Effectively employ automation to reduce testing cycles on repeated tasks.
• Enhance and maintain test automation tools, test suites, and test lab machines.
• Learn, adhere to and lead others to adhere to the established Tintri Software Development Life Cycle.
• General familiarity and experience with computer hardware and firmware, e.g. IPMI/BMC, ISCSI, SAS, SATA, RAID, NVRAM, SSD, HDD, HA etc., as well as an ability to manipulate them are required.
• Strong expertise in HDD, SSD and expansion shelf management and monitoring.
• Work closely with project managers, software developers, business analysts and Operations team members to ensure quality products. Collaborate with software and hardware developers to tune code and track all problem reports to closure.
• Skilled with at least one common scripting language such as Python, Perl, or bash. Competence with C/C++, object oriented development, and software patterns are highly desired.
• Strong in UNIX or GNU/Linux.
• Experience configuring, testing, and troubleshooting multiple network interfaces within and between hosts.
• Experience in storage systems, networking troubleshooting and integration.

• BS or MS in Computer Science
• 5 – 8 years of QA / software development
• Experience in architecting and implementing a test strategy with strong emphasis on Platform automation.
• Experience in storage systems troubleshooting and integration (NAS appliance a plus).
• Experience with file system, hardware fundamentals and common protocols (NFS / CIFS).
• Excellent communication skills (both verbal and written).
• Knowledgeable with common scripting languages (Python, Perl)

Tintri exists to battle the ‘storage quo’.

Over the past decade, virtualization and cloud have totally altered the data center. Storage is the exception. Conventional storage providers have retrofitted their solutions for this new world—and they’re not working.

At Tintri, we challenge convention. That translates into differentiated technology that customers (including 5 of the Fortune 15) adore—our Customer Satisfaction score is >90%. It’s why we’re growing triple digits year-over-year, and have been named one of the hottest pre-IPO start-ups. And it’s how we’ve climbed to #28 on Glassdoor’s Best Places to Work. We attract people who revel in seeing old problems in new ways, and who take pride in their work. People like you.

Tintri is seeking a talented Senior Supply Base Manager to take the lead in driving the supply chain excellence for our products. This individual will be responsible for developing and executing sourcing strategies as well as managing materials that have a critical impact on the organization. The position requires an interest in market dynamics and competitive behavior, negotiation and pricing, manufacturing processes, and risk mitigation. If you’re looking for an opportunity to play an integral role in leading a company and product to success, this is your place to shine. 

Responsibilities include but not limited to:

• Manage day to day interaction with Contract Manufacturer (CM).
• Responsible as the first point of contact for commercial and operational issues. 
•  Manage and maintain all processes including: the clear to build process, RMA, inventory management, product rework and on time delivery with the CM
• Interface with certain suppliers to negotiate optimal terms for sourcing. Understand the tradeoffs between cost, volume, and quality that meet performance criteria and secure supply continuity.
• Assess and mitigate risks to the business: Manage global supply chain disruptions in real time with the support cross-functional team.
• Ensure the smooth flow of materials necessary to meet production schedules, inventory control requirements, and on-going production line support. Understand the logistics requirements by commodity to enable an uninterrupted flow of materials.
• Coordinate phase-out of obsolete parts and the transition to new production materials. Identify E&O in advance to ensure we make the correct company decisions regarding build plan changes, cut-in vs. roll-in requirements, post ramp qualification opportunities, etc. Highlight parts of liability and propose solutions to management.
• During NPI (new product introduction) phase, lead material readiness meetings with the team to report the status of the supply base and related challenges (i.e. supplier location and logistics, component lead-time, order lead time and cancellation window).
• Create and maintain relevant reports and exec summaries on a regular (weekly/daily) basis, required by management to support the business.

Required skills to succeed in this role:

• 7+  years experience in Supply Chain / Manufacturing / Operations
• BS/BA (MBA a plus)
• Strong analytical and strategic thinking skills with exceptional attention to detail
• Strong written and oral communication skills with the ability to present to management
• Strong user of Excel and an understanding of Excel Modeling techniques
• Technical expertise and prior OEM management experience a plus

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

Description:

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

As Product Manager focused on Cloud Ecosystem, you will be charged with furthering Tintri’s integration into the virtualization platforms of major vendors like VMware and Microsoft. You will be expected to become the go-to expert on Tintri products as well as the integration into the virtualization platforms. You will also become a champion and expert on Docker container storage and continue to drive Tintri’s OpenStack integration. You will maintain existing products and build new products based on your industry experience, market research, and feedback from customers and prospects. You will work with the engineering, marketing and sales to define product release requirements, help understand the competitive landscape, product positioning, target customer use cases and markets, and define the go-to-market strategy. You will also serve as the internal and external evangelist and champion for your product offering.

KEY RESPONSIBILITIES

• Own the entire product line life cycle from strategic planning to execute
• Define prioritized market, business cases and product requirements with justification.
• Drive a solution set across development teams through market/customer requirements, competitive analysis, and long-term product vision.
• Work with engineering architects to initiate and prioritize projects within engineering, assist in determining the best technical implementation methods, build vs. buy choices.
• Drive customer validation and customer program like beta or design review
• Participate and assist in go-to-market planning, develop product launch plans and work with all stakeholders to execute.
• Analyze and build potential partner relationships for the product.

KEY ATTRIBUTES

• You possess the ability to identify market opportunities, prioritize and build business cases, define big-picture vision and drive cross functional teams to make that vision a reality.
• You have a strong understanding of the competitive landscape – storage, virtualization, system or platform management, cloud management industries – to appropriately define and position products.
• You possess the technical savvy to understand product and architectural tradeoffs to drive product roadmap.
• You enjoy spending time with sales teams and customers to understand their problems and find and define innovative solutions that appeal to broader customer base and market segments.
• You possess the ability to communicate clearly – verbally and written – with all functional areas of the company and at internal/external events.
• You can effectively use influence, negotiation and relationship building techniques to drive product roadmap execution goals.

MINIMUM QUALIFICATIONS

• 5+ years of overall experience.
• Knowledgeable and comfortable in technology, specifically in virtualization, management software (like VMware vSphere, OpenStack, Hyper-V), storage areas (like Data protection, disaster recovery, scale out) and cloud management (like vRealize suite).
• Experience as a product owner
• Demonstrated business acumen and analytical capabilities.
• BA/BS in Computer Science or related technical field or equivalent experience. MBA strong plus.
• This position requires travel to customer and non-customer sites.

DESIRED QUALIFICATIONS

• Experience in bringing products to market
• Demonstrated success defining and launching products from concepts in startup environments.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri exists to battle the ‘storage quo’.

Third is people. We’re not going to sell you with perks (though, we do have catered Monday lunches, meditation classes and other goodies); we know what matters most is co-workers. Tintri has attracted talent that is motivated by the opportunity to do their best work, and have a life outside the office. That’s why we’ve been a Top Workplace in the Bay Area three years running.

Tintri has three essentials that one rarely finds together in one company. First is fanatical customers—thousands of organizations trust their data centers and applications to Tintri all-flash storage and software. Our sky-high satisfaction scores make our customers our greatest—and most credible—advocates.

Second is differentiated products. Tintri’s line-up has repeatedly been recognized as visionary by analysts, and allows us to consistently win competitive deals. We have filed more than 50 patents for VM-level operations, predictive analytics, scale-out structures and other ideas that set the pace for our market.

Third is people. We’re not going to sell you with perks (though, we do have catered Monday lunches, meditation classes and other goodies); we know what matters most is co-workers. Tintri has attracted talent that is motivated by the opportunity to do their best work, and have a life outside the office. That’s why we’ve been a Top Workplace in the Bay Area three years running.

 
Tintri is leading the disruption by fundamentally changing how storage works! We are the world’s FIRST and LEADING producer of smart storage for virtualized and cloud environments. Our smart storage is a highly adaptive, self-managing storage platform that can see see how applications behave at the VM layer. 

 Partner Sales Manager   ( PSM + Target Account Acquisition)

We are currently recruiting for a Hybrid Partner Sales Manager who possesses strong sales skills, coupled with channel activation and partner management expertise.

The measurable activity and responsibilities would include:

• Develop and deliver a regional channel strategy  that incorporates targeted partner selection, training certification and event management that will lead to a consistent sales productivity model
• Collaborate with VP Sales to develop an account acquisition strategy  and execute channel sales campaigns to break into new accounts as defined by Tintri and focus partners
• Advance and demonstrate a complete understanding of the regions strategic customers, partners and alliances
• Establish a collaborative team interlock to include Systems Engineers, Inside Sales, Field Marketing teams paired with channel partner expertise to identify, qualify and develop Tintri defined and partner sourced opportunities that match up with Tintri’s value proposition
• Consistently meet quarterly revenue and business objectives in an assigned geography
• Be responsible for cultivating a team of strong performing resellers, pipeline management, partner forecasting, reporting and other routine channel sales management activities
• Demonstrate an ethical go to market practice that does not include side letter agreements, un-documented pricing deviations and non-deliverable Tintri solutions
   

Qualifications and Knowledge:

• Bachelor Degree or equivalent experience in a direct /channel storage solutions sales success
• 5-10 years of proven sales/sales management in a storage, virtualization and / or start-up environment
• Proven team leadership skills
• An expert understanding of your regional customers and channel partners
• Enterprise level territory planning skills
• A strategic understanding of the storage and virtualization market
• Cross departmental communication skills
• Strong Salesforce.com opportunity and sales management skills 
• Ability to convey information to others effectively and persuasively in person, by telephone, and in writing so others can understand
• Ability to develop constructive and cooperative working relationships with enterprise accounts and strategic partners, and maintain them over time
• Must be able to instruct, guide, negotiate, coordinate, analyze and organize
• Ability to present develop strategy, enlist support and motivate others to execute

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

In this position you will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. You will be required to use independent judgment to accomplish objectives and work closely with Engineering and other technical business units to increase knowledge and resolve customer issues. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required

Responsibilities:

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

 The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

A successful candidate must have a proven record of working in IT or product support roles, increasing customer satisfaction, and have demonstrated experience in delivering "world class" service to a global customer base. The candidate needs to be an expert in his applied area and have demonstrated high drive, ownership, and accountability when dealing with critical customer escalations.

The Staff Technical Support Engineer  usually determines methods and procedures on new assignments and may coordinate activities of other customer support personnel. The Staff Technical Support Engineer , having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. They will be engaged on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.  They are also expected to network and collaborate with key contacts outside their own area of expertise (typically outside of customer support).

Responsibilities:

• Customer facing activities:
  • Interface with customers over the phone or email representing customer support.
  • Proactive management of cases escalated within support.
• Issue documentation and management:
  • Maintain accurate documentation using support cases in CRM, defects, knowledge bases.
  • Creating defects and RFEs in the bug tracker.
  • Close interface with Tintri Engineering to communicate bug-related data and help with reproducing complex customer scenarios.
  • Assist in QA testing and documentation of procedures and best practices.
• Live remote support:
  • Provide live support to customers and field teams.
• Troubleshooting:
  • Creative and efficient unscripted troubleshooting.
• Reproduction of customer problems:
  • Unknown or complex scenarios.
• Documenting all findings for other Tintri data systems functions:
  • KB solutions, defects, RFEs. Provide input to Engineering / Product Management.

QUALIFICATIONS:

• 10+ years experience in a technical role (IT); 10+ years providing support to Enterprise customers with at least 8 years of experience in the relevant areas.
• Subject Matter Expert in one of the applied areas of computer/storage/network architectures/products/protocols. Requires general expertise in at least three core competencies Storage (NAS/SAN/RAID), Networking (TCP/IP/VLANS) Linux/Unix/Windows/VMWare/Hyper-V/RHEV-M (server-side).
• Performance and Network Optimization, Log Analysis experience.
• Experience managing critical escalations.
• Excellent attention to detail, ability to multi-task and to adapt easily to change, ability to maintain positive attitude while working under pressure and strict timelines.
• Exemplary verbal and written communication skills exercised on a regular basis (verbal & written).
• Exemplary presentation skills and command of the common tools (Word, Visio, Excel, and Project).
• Driven, self-motivated, with a strong work ethic, an individual who has a passion for problem solving.

Travel expected to be less than 10%

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

In this position you will apply systems level technical expertise to resolve highly complex systems level customer issues. The customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. You will be required to use independent judgment to accomplish objectives and work closely with Engineering and other technical business units to increase knowledge and resolve customer issues. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required

Responsibilities:

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

The Technical Support Engineer 2 is an exempt non-supervisory technical support position within Tintri Customer Support team. The primary goal of the Technical Support Engineer 2 is to provide support for the internal and external customers via phone, web and e-mail methods.

A successful candidate must have a proven record of working in IT or product support roles, increasing customer satisfaction, and have demonstrated experience in delivering "world class" service to a global customer base. The candidate needs to demonstrate and have a proven record of high drive, ownership, and accountability working in a fast-paced enterprise customer support environment.

Responsibilities:

• Customer facing activities:
  • Interface with customers over the phone or email representing customer support.
  • Proactive management of cases within support.
• Issue documentation and management:
  • Maintain accurate documentation using support cases in CRM, defects, knowledge bases.
  • Creating defects and RFEs in the bug tracker.
  • Close interface with Escalation Engineering to communicate customer issues and help with reproducing complex customer scenarios.
  • Create technical knowledge base articles and assist in RCA documentation.
• Live remote support:
  • Provide live support to customers and field teams.
• Troubleshooting:
  • Creative and efficient unscripted troubleshooting.
• Reproduction of customer problems:
  • Unknown or complex scenarios.
• Documenting all findings for other Tintri data systems functions:
  • KB solutions, defects, RFEs. Provide input to Escalation Engineering.

QUALIFICATIONS:

• 5+ years experience in a technical role (IT); 5+ years providing support to Enterprise customers with at least 3 years of experience in the relevant areas.
• In depth experience in one of the applied areas of computer/storage/network architectures/products/protocols. Requires general experience in at least three core competencies Storage (NAS/SAN/RAID), Networking (TCP/IP/VLANS) Linux/Unix/Windows Server/VMWare/Hyper-V/RHEV-M (server-side).
• Network troubleshooting experience.
• Excellent attention to detail, ability to multi-task and to adapt easily to change, ability to maintain positive attitude while working under pressure and strict timelines.
• Exemplary verbal and written communication skills exercised on a regular basis (verbal & written).
• Experience in using the CLI in Linux/Unix.
• Driven, self-motivated, with a strong work ethic, an individual who has a passion for problem solving. 

Travel expected to be less than 10%

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.

The desire to stand apart has also helped Tintri get noticed. CDW is the biggest reseller in the business—we were just named their Partner of the Year. In both Gartner Magic Quadrants covering our space we’re recognized as a Visionary. And we’re growing: more than 1,000 organizations—including 20% of the Fortune 100—trust Tintri. Please consider trusting the next stage of your career to Tintri, too.

In this position you will apply systems level technical expertise to resolve highly complex systems level customer issues. The customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. You will be required to use independent judgment to accomplish objectives and work closely with Engineering and other technical business units to increase knowledge and resolve customer issues. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required

Responsibilities: